Magazine

SERVICE DESIGN · PUBLIC SECTOR · COMPLEX TRANSFORMATION Moving Beyond the Empty Folder: Connected Service Design in Complex Public-Sector Transformation A Service Design pack has no value simply because the folder exists. It becomes valuable when journeys, blueprints, ecosystems, processes, research, architecture and business language connect to form one coherent view of how a service

The debate around artificial intelligence has changed quickly. Some AI leaders warn of catastrophic risks, President Donald Trump is publicly pushing back against parts of that argument, and the companies building frontier AI are still racing to secure enormous amounts of computing power. At the same time, organisations outside the technology industry are starting to

LOCAL AI · PRIVATE INFRASTRUCTURE · AI GOVERNANCE I’m Building My Own AI System Here’s How Most people use artificial intelligence as a service. You visit a website, type in a prompt, and wait for a response from someone else’s system. I want to try something different: building a strong private AI system that runs

AI governance tells an organisation what responsible AI should look like. Service Design helps turn those principles into something people can actually operate, experience, measure and improve. The two disciplines are not competing approaches — they solve different parts of the same problem. AI governance cannot live only in policy As organisations adopt artificial intelligence,