Company
Vodafone
Description:
Machine-to-Machine (M2M) Billing & Rating
Location:
London, United Kingdom
Design:
Service Design Pack, Process Mapping, Participation Diagram, UX Design, Project Management, Stakeholder Management
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Overview
DigiFix IT partnered with Vodafone Global Enterprise to refine its M2M (Machine-to-Machine) billing service model, ensuring a structured, automated, and scalable rating-only service. The project aimed to define the end-to-end billing process, optimise statement generation workflows, improve stakeholder collaboration, and implement a comprehensive service design pack to enhance efficiency and compliance.
Project Scope
The Billing Service Model was designed to create a seamless and efficient M2M billing framework, focusing on:
Service Design Pack – Establishing a clear, structured framework for rating-only billing services, ensuring accurate billing, revenue assurance, and compliance with Vodafone’s financial processes.
Process Mapping – Defining end-to-end workflows for statement preparation, validation, issuance, and query resolution.
Participation Diagram – Mapping key stakeholder roles across Vodafone Global Billing Services (GBS), OpCo teams, and external customers to ensure clear accountability.
Stakeholder Management – Creating an engagement model to align internal teams and enhance communication between finance, operations, and customer service.
UX Design & Customer Experience Enhancements – Improving the customer journey, making billing statements, adjustments, and query handling more intuitive and efficient.
Project Management & System Implementation – Overseeing the execution of billing configuration updates, query management processes, and adjustments workflows to improve efficiency and accuracy.
DigiFix IT's Role
DigiFix IT played a critical role in optimising Vodafone’s M2M billing operations by delivering:
Comprehensive Service Design Pack – A structured approach to billing system automation, process standardisation, and revenue tracking.
End-to-End Process Mapping & Workflow Optimisation – Defining key operational phases, including statement generation, approvals, adjustments, and customer query resolution.
Participation Diagram & Stakeholder Engagement – Establishing a clear framework for internal collaboration between Vodafone’s Global Billing Services, OpCo teams, and customer-facing departments.
Billing System Configuration & Compliance – Ensuring accurate rating, invoicing, and statement generation, aligning with Vodafone’s financial system standards.
Stakeholder Management & Communication Plan – Enhancing collaboration between internal teams, reducing operational bottlenecks, and improving customer query resolution.
Project Management & Execution – Overseeing the timely implementation of billing updates, stakeholder alignment, and risk mitigation strategies.
Key Outcomes
Standardised M2M Billing Workflow – A structured approach to statement generation, invoicing, and rating validation.
Optimised Customer Experience – Improved billing transparency, query resolution processes, and statement accuracy.
Enhanced Stakeholder Collaboration – A clear participation model and communication framework to ensure alignment between Vodafone’s finance, operations, and customer service teams.
Scalable & Automated Billing System – A future-proof billing infrastructure designed to support Vodafone’s expanding M2M customer base.
Improved Process Efficiency & Compliance – Faster statement approvals, invoice generation, and billing query handling, ensuring compliance with financial and regulatory standards.
Conclusion
DigiFix IT’s collaboration with Vodafone Global Enterprise highlights our expertise in billing service design, financial process automation, UX-driven customer interactions, and stakeholder management. By integrating structured workflows, compliance measures, and service-driven enhancements, we have contributed to a more efficient, scalable, and transparent billing framework for Vodafone’s M2M services.
For more information on billing service design, stakeholder engagement, and financial system automation, contact DigiFix IT today.
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