Portfolio Single Page - User Onboarding & Access Management

Company

UK Health Security Agency (UKHSA) & Accenture

Description:

Card Processing & Billing

Location:

London, United Kingdom

Design:

Service Design Pack, Process Mapping, Participation Diagram, UX Design, Project Management, Stakeholder Management

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Overview

DigiFix IT collaborated with UKHSA and Accenture to design and implement a structured user onboarding and access management framework for the DaSH (Data Analytics & Surveillance Hub) platform. The goal was to streamline user request handling, access provisioning, and system integration while ensuring security, compliance, and an efficient digital experience.

Project Scope

The DaSH onboarding and access request model was developed to optimise user provisioning, service desk management, and process automation, with key areas including:

Service Design Pack – Establishing a structured framework for new user onboarding, account management, and access provisioning.
Process Mapping – Defining end-to-end workflows for user account creation, access approvals, and IT system interactions.
Participation Diagram – Mapping key stakeholders, including UKHSA Service Desk, Accenture, ATOS, and third-party suppliers, to clarify responsibilities.
Stakeholder Management – Ensuring clear collaboration between service desks, digital operations, and IT support teams.
UX Design & User Journey Enhancements – Improving the onboarding experience for new users and IT teams managing access requests.
Project Management & Workflow Implementation – Overseeing process execution, risk mitigation, and IT system alignment.

DigiFix IT's Role

DigiFix IT played a pivotal role in optimising the DaSH onboarding and access request model, delivering:

Comprehensive Service Design Pack – A structured approach to user access management and digital service integration.
End-to-End Process Mapping & Automation – Defining request flows for new user accounts, IT service desk approvals, and security compliance.
Participation Diagram & Stakeholder Engagement – Establishing a clear accountability model across UKHSA, Accenture, ATOS, and third-party IT teams.
UX Strategy & Onboarding Journey Enhancement – Improving the request submission, approval, and account activation experience for users.
Project Management & Execution – Ensuring timely implementation of the access management system, alignment with IT policies, and risk mitigation.

Key Outcomes

Optimised User Onboarding Workflow – A structured approach for handling DaSH access requests, IT approvals, and account provisioning.
Clear Stakeholder Participation Model – Defined roles for UKHSA, Accenture, ATOS, and external service providers in user access management.
Enhanced Security & Compliance Measures – Ensured adherence to UKHSA IT policies, data security standards, and access control best practices.
Improved User Experience & Request Handling – Faster and more transparent access request approvals and issue resolution.
Scalable & Future-Ready Access Management Framework – Built a flexible, automated onboarding and access provisioning model to support UKHSA’s evolving needs.

Conclusion

DigiFix IT’s collaboration with UKHSA and Accenture highlights our expertise in digital service design, stakeholder engagement, and access management optimisation. By integrating structured workflows, UX enhancements, and IT process automation, we have contributed to a more efficient, secure, and scalable user onboarding and access management system for the DaSH platform.

For more information on user onboarding, access management, and IT service optimisation, contact DigiFix IT today.

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