Company:
Ministry of Justice (MoJ)
Description:
Organisational Design & Service Management
Location:
London, United Kingdom
Design:
Product Design +Process Mapping
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Overview
DigiFix IT played a key role in the Ministry of Justice (MoJ) Organisational Design Project, focusing on optimising service management processes under the Converge & Accelerate Service Workstream. The project aimed to modernise identity and access management, streamline service transition processes, and enhance the onboarding experience for employees within the MoJ.
Project Scope
The Organisational Design Discovery Phase was undertaken to assess and improve MoJ’s IT service structure, business processes, and stakeholder engagement. Key objectives included:
Developing a Participation Model to define key stakeholder roles within MoJ’s service strategy.
Enhancing identity and access management (IDAM) to improve security and efficiency.
Refining onboarding workflows for new employees, including automation of user provisioning and system access.
Integrating enterprise IT solutions, including Microsoft Active Directory, Microsoft Managed Desktop, and ServiceNow.
DigiFix IT's Role
As an IT solutions provider, DigiFix IT was instrumental in driving the transformation of MoJ’s IT service management framework. Key contributions included:
System Architecture & Integration – Implementing automated workflows for user provisioning, security policies, and device management.
Process Optimisation – Streamlining the JMLR onboarding process to enhance operational efficiency.
Security & Compliance – Strengthening identity and access controls across Microsoft Identity Manager, Active Directory, and endpoint security tools.
Service Transition & Change Management – Facilitating seamless adoption of new processes while ensuring minimal disruption.
Key Outcomes
Improved Identity Management – Secure and automated identity provisioning and access control.
Efficient Onboarding – Faster, more structured onboarding for new employees, reducing manual effort.
Enhanced IT Governance – Strengthened compliance with security and service management policies.
Scalable Infrastructure – A future-proof framework designed to support MoJ’s evolving digital strategy.
Conclusion
DigiFix IT’s collaboration with the Ministry of Justice reflects our expertise in enterprise IT modernisation, digital transformation, and security governance. Our work in this project has contributed to a more efficient, secure, and scalable IT ecosystem within the MoJ.
For more information on our public sector IT solutions, contact DigiFix IT today.
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